iShoes is confident you will be happy with your purchase however we understand that sometimes, a product just doesn’t fit!
If you have received a faulty or incorrect item, please reach out to our Customer Care Team at online@ishoes.com.au
To be eligible for a free refund/exchange the products you are returning must be:
*FREE returns eligible only on your first return. Any returns after on same order will incur a postage charge.
Returns/Exchanges on Sale Items/Outlet Items
To be eligible for a refund/exchange the products you are returning must be:
If any items are not eligible for a refund, we will contact you and return those items to you at your cost. These items will incur a postage charge - $10 for Australian returns and $16 for New Zealand returns.
All efforts will be made to contact you, however, if we do not hear from you within 60 days, we reserve the right to dispose of your items.
*iShoes reserves the right to refuse the return if these conditions are not adhered to.
*Please now that we DO NOT accept returns or exchanges on our footcare collection.