We’re Here to Make Your Return Hassle-Free.

Follow these easy steps to check your return elligibility and be guided.

Is your item full-priced or discounted?

Full-priced items qualify for free returns. Discounted items will incur a $10 return fee.

Full-Priced
Sale/Discounted

Please select if the item is full priced or discounted

Was your item purchased in the last 30 days?

We can only process returns for orders placed within the last 30 days. Please confirm your purchase date to proceed."

Return Not Available

We’re sorry! Your order exceeds the 30-day return window, and we are unable to process your return at this time. For further assistance, you can reach out to our support team using the button below.

Or you can close this window.

Add a note for our team

Please enter your email, so that we can contact you

Please enter your order number

Terms & Conditions

- iShoes cannot take responsibility for items returned via non-registered delivery.
- Refunds will be processed in the same manner as purchased, through the same tender type.
- Allow 7-10 business days to process your return once the package has been received and handled.
- Returns can be done within Australia only.

Items must:

- Be purchased within the last 30 days.
- Be unworn, undamaged, and unmarked.
- Be in their original condition and packaging or shoe box (considered part of the item).
- Important: All shoe boxes must be placed inside protective outer packaging. If the shoe box is damaged or covered in tape, a $10 packaging fee will be deducted from your refund.

I agree Terms and Conditions *

Please carefully read and agree to the conditions above before proceeding:

Great! Lets process your return

Full-priced items are eligible for free returns. Please ensure your item meets the return criteria and follow the steps below to complete your return.

Step 1: Visit the Self-Return Portal by clicking the button below.
Step 2: Use the email address associated with your order to log in.
Step 3: You will receive a login code via email. Enter this code to access your account.
Step 4: Once logged in, you will see a list of your orders. Select the order you wish to return.
Step 5: Follow the on-screen instructions to create a return request.
Step 6: Ensure your item meets the following return conditions:
- - Purchased within the last 30 days.
- - Unworn, undamaged, and unmarked.
- - In its original condition and packaging or shoe box (considered part of the item).
Step 8: Drop your package at a registered post office.

Go to Self-Return Portal (Login to Customer Account)

Terms & Conditions

Items must:

- Be purchased within the last 30 days.
- Be unworn, undamaged, and unmarked.
- Be in their original condition and packaging or shoe box (considered part of the item).
- Important: All shoe boxes must be placed inside protective outer packaging. If the shoe box is damaged or covered in tape, a $10 packaging fee will be deducted from your refund.

NOTICE! - REQUEST TO RETURN A SALE ITEM.

You are returning a sale item - $10 will be deducted from your return refund for sale items only. Would you like to Continue?

RETURNS PORTAL