PRIVACY POLICY

Name

Delivery Address

Email Address

Telephone Number

Mobile Number

Date of Birth

Gender

To deliver the products you have purchased via the iShoes website

To communicate with you during the delivery process of the product and for customer support purposes

To provide you with relevant product information

To aid iShoes in the development of new products and services

To optimise the site and your shopping experience

iShoes will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to iShoes for this purpose.

iShoes may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving iShoes’s service and product offering.

When you select to be an iShoes subscriber, we'll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from iShoes at any time by using the unsubscribe function within the email newsletter.

You can update your personal information by accessing your account by logging into your Customer Account .You can also access this page in the navigation on the top right of the iShoes website. Use your email address and password to login and update your account details.

We assure you that all information we collect will be safely and securely stored.

We protect your personal information by:

1. Restricting access to personal information
2. Maintaining technology products to prevent unauthorised computer access
3. Securely destroying your personal information when it's no longer needed for our record retention purposes

When purchasing from iShoes, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact the Customer Satisfaction team on admin@ishoes.com.au.

We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the iShoes website.

There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

iShoes is committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached by iShoes, you can contact the Customer Satisfaction team on admin@ishoes.com.au and all attempts will be made to resolve the matter.

When you visit the iShoes website, whether as an account holder or a visitor, our servers and our Google Analytics account automatically records the information that your browser captures whenever you visit a website.

This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.

We don't treat the data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.