We’re Here to Make Your Return or Exchange Hassle-Free.

At iShoes, we strive to make your return or exchange as simple and straightforward as possible. Follow these easy steps to get started:

Step 1: Choose your item type

Select whether your item is full-priced or discounted/on sale.

Step 2: Full-Priced Items

If your item is full-priced, you’ll be redirected to our Self-Return Portal. Simply follow the on-screen instructions to generate your return label and complete the process.

Step 3: Discounted or Sale Items

If your item is on sale or discounted, please fill out the return form with the required details. Our team will review your request and assist you with the next steps.

We’re here to ensure a smooth and satisfying return experience. Should you have any questions, feel free to reach out to our support team!

Is your item full-priced or discounted?

Full-priced items qualify for free returns and exchanges. Sale or discounted items may incur a $10 return fee, and exchanges are not available.

Full-Priced
Sale/Discounted

Please select if the item is full priced or discounted

Was your item purchased in the last 30 days?

We can only process returns or exchanges for orders placed within the last 30 days. Please confirm your purchase date to proceed."

Return Not Available

We’re sorry! Your order exceeds the 30-day return window, and we are unable to process your return or exchange at this time. For further assistance, you can reach out to our support team using the button below.

Or you can close this window.

Add a note for our team

Please enter your email, so that we can contact you

Please enter your order number

Terms & Conditions

- iShoes cannot take responsibility for items returned via non-registered delivery.
- Refunds will be processed in the same manner as purchased, through the same tender type.
- Allow 7-10 business days to process your return once the package has been received and handled.

Items must:

- Be purchased within the last 30 days.
- Be unworn, undamaged, and unmarked.
- Be in their original condition and packaging or shoe box (considered part of the item).

I agree Terms and Conditions *

Please carefully read and agree to the conditions above before proceeding:

Are you requesting a return or an exchange?

Return
Exchange

Sale and discounted items are eligible for returns but not for exchanges. Refunds may incur a $10 return fee, and you can use store credit for a new purchase.

Great! Lets process your return

Full-priced items are eligible for free returns and exchanges. Please ensure your item meets the return criteria and follow the steps below to complete your return.

Step 1: Visit the Self-Return Portal by clicking the button below.
Step 2: Use the email address associated with your order to log in.
Step 3: You will receive a login code via email. Enter this code to access your account.
Step 4: Once logged in, you will see a list of your orders. Select the order you wish to return.
Step 5: Specify in the notes if you wish to exchange the item while completing the return process.
Step 6: Follow the on-screen instructions to create a return request.
Step 7: Ensure your item meets the following return conditions:
- - Purchased within the last 30 days.
- - Unworn, undamaged, and unmarked.
- - In its original condition and packaging or shoe box (considered part of the item).
Step 8: Drop your package at a registered post office.

Go to Self-Return Portal (Login to Customer Account)

Terms & Conditions

Items must:

- Be purchased within the last 30 days.
- Be unworn, undamaged, and unmarked.
- Be in their original condition and packaging or shoe box (considered part of the item).

NOTICE! - REQUEST TO RETURN A SALE ITEM.

You are returning a sale item - $10 will be deducted from your return refund for sale items only. Would you like to Continue?

I agree Terms and Conditions *

Please carefully read and agree to the conditions above before proceeding:

Sorry! We do not exchange sale or discounted items.

We’re sorry! We do not offer exchanges for sale or discounted items. Instead, you can return your item for a refund or store credit, which you can use to make another purchase.

Or you can close this window.

Only sale & discounted items cannot be exchanged. You could always return instead!

Please enter your email, so that we can contact you

Please enter your order number

Great! Lets process your return

Full-priced items are eligible for free returns and exchanges. Please ensure your item meets the return criteria and follow the steps below to complete your return.

Step 1: Visit the Self-Return Portal by clicking the button below.
Step 2: Use the email address associated with your order to log in.
Step 3: You will receive a login code via email. Enter this code to access your account.
Step 4: Once logged in, you will see a list of your orders. Select the order you wish to return.
Step 5: Follow the on-screen instructions to create a return request.
Step 6: Ensure your item meets the following return conditions:
- - Purchased within the last 30 days.
- - Unworn, undamaged, and unmarked.
- - In its original condition and packaging or shoe box (considered part of the item).
Step 7: Drop your package at a registered post office.

Go to Self-Return Portal (Login to Customer Account)

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

iShoes Return & Exchange

We’re Here to Make Your Return or Exchange Hassle-Free.

Step 1: Choose your item type

Step 2: Full-Priced Items

Step 3: Discounted or Sale Items

Return Not Available

Terms & Conditions

Are you requesting a return or an exchange?

Great! Lets process your return

Terms & Conditions

NOTICE! - REQUEST TO RETURN A SALE ITEM.

Sorry! We do not exchange sale or discounted items.

Great! Lets process your return

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