Please be aware that our delivery partner Australia Post is experiencing delivery delays due to adapting to the challenges the pandemic and increase in online activity presents. This has further impacted their normal practice of delivery.
When you complete your purchase, we will organise for your order to be dispatched as soon as possible. You will receive two emails regarding your order. One will be from iShoes confirming your order has been placed and the other email will be sent when your order has been dispatched it will have a tracking link so you can know when to expect it.
- FREE shipping on AUS orders over $79
- Orders under $79 will be charged at a flat rate of $9
- For orders made on weekends and public holidays, please allow an extra 2-3 days for dispatch.
- We start processing and packing your order as speedily as possible after you click 'Process Order'. This helps us to send your goods quickly but this also means that we're unable to make changes to your order, including delivery address, changing colours and sizes or removing items.
- The courier may require a signature upon receipt of delivery.
- We do not deliver to Parcel Lockers or Click & Collect locations.
- If you are not available at your nominated delivery address, the courier drops off your order at the nearest Australia Post for pick up. The courier will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up. This applies to standard deliveries.
- Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns Policy.
- iShoes is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
- For more information on Returns, please see our Returns Policy.
INTERNATIONAL DELIVERY INFORMATION:
- Currently iShoes does not deliver outside of Australia and New Zealand
- Shipping costs to New Zealand is based on actual shipping weight and final cost will be emailed base on the order
ESTIMATED STANDARD SHIPPING
Our carrier partners are working tirelessly to ensure parcels are delivered as safely and quickly as possible. This means your parcel could take 5 (five) business days or more to reach their destination. For estimated delivery times for different states and territories, please refer to AusPost updates here
We deliver to New Zealand and parcels generally takes 7-14 business days to arrive in NZ customs. For estimated delivery times, please refer to AusPost updates here
CHRISTMAS 2021 SEND DATE
To ensure high confidence your orders arrive duly by Christmas, please note the following order deadlines*
New Zealand - December 3, 2021
- Victoria - December 12, 2021
- All other interstate metro or regional areas – December 9, 2021