Your web order number can be found in two places: At the top of your order confirmation email or On the dispatch notice found in the box with your order under the heading 'Order Comments'. This order number must be used as a reference when you are contacting customer service.
No problem, we simply reload the refunded amount back onto the gift card you used to make your purchase. If your gift card has expired at the time of your refund, a 30 day extension period is applied. We reserve the right to decline an item for a refund if:
- The return was made after 60 days
- The products are marked, damaged or show signs of wear
- The products are not returned in their original and undamaged box or packaging
We will contact you if any items are not eligible for a refund. If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty.
iShoes's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you wish to return a faulty good and the purchase was made within the 60-day return period please contact our Customer Satisfaction Team.
iShoes may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty.
If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
Yes, you can. For eligible exchange/return, please check here.
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