iShoes values your privacy and takes great care protecting the information you provide us.
COLLECTION OF PERSONAL INFORMATION
When you create a iShoes account, the personal information we collect may include your:
The personal information we collect from you will be used in some or all of the following ways:
iShoes will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to iShoes for this purpose.
iShoes may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving iShoes’s service and product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing firstname.lastname@example.org.
When you select to be an iShoes subscriber, we'll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from iShoes at any time by using the unsubscribe function within the email newsletter or by changing the settings under your My Account section.
TEXT MARKETING AND EMAIL NOTIFICATIONS
If you wish to unsubscribe from receiving text marketing messages and notifications click the unsubscribe link on any mobile message sent from us or use the unsubscribe link we provided you within any of our emails. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
TEXT MARKETING TERMS AND CONDITIONS
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout or subscribers information and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
UPDATING YOUR PERSONAL INFORMATION
You can update your personal information by accessing your account by logging in to My Account. You can also access this page in the navigation on the top right of the iShoeswebsite. Use your email address and password to login and update your account details.
SECURITY OF YOUR PERSONAL INFORMATION
We assure you that all information we collect will be safely and securely stored.
We protect your personal information by:
When purchasing from iShoes, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact the Customer Satisfaction team on email@example.com.
DISCLOSURE OF PERSONAL INFORMATION
We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the iShoes website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
iShoes is committed to complying with the Privacy Act and the National Privacy principles.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you believe that your privacy has been breached by iShoes, you can contact the Customer Satisfaction team on firstname.lastname@example.org and all attempts will be made to resolve the matter.
COLLECTION OF COMPUTER DATA
When you visit the iShoes website, whether as an account holder or a visitor, our servers and our Google Analyticsaccount automatically records the information that your browser captures whenever you visit a website.
This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We don't treat the data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.
For all online purchases, you may have the chance to be randomly selected to take part in an ID check to help prevent fraudulent card and account activity.
Agreeing with the terms when purchasing, if you are randomly selected, our security team may require a screenshot or photo of your iShoes transaction as shown on your internet banking account transaction showing both the iShoes name as well as the total amount paid.
With this we can confirm that you are the account holder and no fraudulent or unauthorised activity has taken place.
Alternatively iShoes will partially refund you a small amount back into the account you made the purchase from. Once you have verified the amount we refunded it will confirm that you are the credit card holder.
Once we receive the confirmation, your order will be processed and shipped as soon as possible. If we do not receive the confirmed information within five working days your order will be cancelled and you will receive a full refund.
ADDRESS AND CONTACT DETAILS
24 McDondalds Lane
Mulgrave VIC 3170
ACN: 122 249 763
Phone: 1300 474 637
Fax: 03 9501 9910