Refund/Exchange Policy

iShoes is confident you will be happy with your purchase however we
understand that sometimes, the pair just doesn’t fit!

We exchange/refund items:

• Purchased within 30 days
• Free postage for returns/exchanges within Australia only - Applies once per order
• Full price
• Unworn, with original tags or packaging including shoe box and lid
• Purchased directly on iShoes website (not from stockists or marketplaces such as Ozsale, Catch or eBay etc.)

*Any postage is non-refundable.

*We cannot exchange/return footcare accessories.

We do not offer exchange for sale items. However, we accept return for refund.
For eligible return for sale items:

• Purchased within 30 days
• Unworn, with original tags or packaging including shoe box and lid
• Purchased on iShoes online (not from a stockist or marketplaces such as Ozsale, Catch or eBay etc.)

*Please organise own return delivery.
* A re-stocking fee of $10 will be administered.
*Any postage is non-refundable.
If any item is not eligible for return, we will contact you and return the item to you at your cost. Postage charge - $10 within Australian, $25 to New Zealand.
All efforts will be made to contact you, however, if we do not hear from you within 60 days, we reserve the right to dispose of your items.

BOOK FROM HERE

PURCHASED AT STOCKISTS/MARKETPLACES (e.g., MYER, OZSALE, CATCH, EBAY etc)
Please follow the return policy & process at the place/website you purchased from.

Please allow us up to 7 business days to confirm your request with further instructions how to return via email.

Prefer to exchange/return to one of iShoes stores?
(Melbourne Only)

Also please book the request online from here.

BOOK FROM HERE

*Stores cannot accept any request without booking online.

STORE LOCATIONS

*Please note: iShoes stores are unable to process any refund for online orders. Refund
will be processed by online exchange /return team in the head office. Any
exchange for a higher value will incur a top up payment in stores.